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U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

What is the Confidential Close Call Reporting Program?

A voluntary, confidential, non-punitive reporting program managed by an independent third party.

The Confidential Close Call Reporting program works to improve transit safety by collecting reports on close calls (near-miss accidents or incidents), determining their root causes, and developing appropriate preventive safety actions to avoid accidents in the future. It provides employees of the Washington Metropolitan Area Transit Authority (WMATA) with a confidential platform to report close call events voluntarily without fear of disciplinary action.

The Bureau of Transportation Statistics (BTS) serves as the independent third party that manages the close call program. BTS disseminates information about trends in reported close call events and analyzes changes in employee reporting patterns over time to measure the impact close call reporting has on safety.

WMATA sponsors the program in partnership with the Amalgamated Transit Union Local 689 (ATU L-689), the International Brotherhood of Teamsters Local 922 (IBT L-922), the Office and Professional Employees International Union Local 2 (OPEIU Local 2), and BTS.


Questions? We Have Answers!

What is a close call?

A close call is an accident or other safety incident that could have happened but did not. If ignored, close calls can lead to serious consequences. They are an opportunity to improve safety practices. Minor incidents are included in this definition.

How do I report a close call?

All reports must be completed online here. If you are unable to start the online report, call 1-888-568-2377. Please make sure to leave a message with your call back information listed.