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U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation
Train icon  CONFIDENTIAL CLOSE CALL REPORTING PROGRAM  Bus icon

Welcome!

The Confidential Close Call Reporting Program provides a way for WMATA employees to voluntarily and confidentially report close call events (an accident or other safety incident that could have happened but did not) and/or unsafe conditions without fear of disciplinary action. Close call reports are used to improve transit safety. These reports help inform new safety procedures (preventive safety actions) that can help avoid accidents/incidents in the future.

The program is supported by the Washington Metropolitan Area Transit Authority (WMATA) in partnership with the Amalgamated Transit Union Local 689 (ATU L-689), the International Brotherhood of Teamsters Local 922 (IBT L-922), the Office and Professional Employees International Union Local 2 (OPEIU Local 2), and the Bureau of Transportation Statistics (BTS).


CLOSE CALL REPORTING MAKES A DIFFERENCE

With more than 10 years in operation, the close call program is improving safety.

  • 300 close calls reports
  • 200 preventative safety actions

Your input counts!


What You Need to Know About the Reporting Process


A Close Call and/or
Unsafe Condition Occurs

WMATA Employee
Reports to BTS
BTS Reviews Report and Contacts WMATA Employee
WMATA Employee
Participates in Interview
BTS Conducts
Preliminary Analysis

Peer Review Team (PRT) Performs Assessment of Contributing Factors/Root Causes
PRT Identifies Potential Root Causes/Makes Recommendations
WMATA Considers Recommendations and Decides Implementation
Recommended Implementation Complete; Results Announced
WMATA, Employee Unions (L-689, L-922, Local 2), and BTS Announce Results